Return and Refund Policy — Aurora Sale

Return and Refund Policy — Aurora Sale

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At Aurora Sale, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be unused and in their original condition

  • Include all original packaging

  • Include a receipt or proof of purchase

To initiate a return, please contact us at:
📧 support@aurorasale.shop

Our support team will provide instructions on how to return your item.

2. Non-returnable items

Certain items cannot be returned:

  • Gift cards

  • Personal care items that have been opened

  • Clearance or final-sale items (unless defective)

3. Refunds

Once your return is received and inspected, we will send you an email confirming approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Processing times may vary depending on your bank or payment provider

4. Late or missing refunds

If you have not received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

If you have completed these steps and still have not received your refund, please contact us at:
📧 support@aurorasale.shop

5. Damaged, incorrect, or defective items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and details.

We will arrange a replacement or issue a full refund.

6. Return shipping costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

7. Cancellations

Orders can be cancelled within 12 hours of purchase.
After this period, we may not be able to cancel the order if it has already been processed.

8. Contact Information

For questions about returns or refunds, please contact us:

📧 support@aurorasale.shop